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update support ticket status when flag accepted #7053

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Merged
akatsoulas merged 1 commit into from
Nov 18, 2025
Merged

update support ticket status when flag accepted #7053

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11 changes: 7 additions & 4 deletions kitsune/flagit/views.py
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Original file line number Diff line number Diff line change
Expand Up @@ -331,12 +331,15 @@ def update(request, flagged_object_id):
flagged.save()

if (
str(new_status) == str(FlaggedObject.FLAG_REJECTED)
and flagged.reason == FlaggedObject.REASON_SPAM
and isinstance(flagged.content_object, SupportTicket)
isinstance(flagged.content_object, SupportTicket)
and flagged.content_object.status == SupportTicket.STATUS_FLAGGED
):
send_support_ticket_to_zendesk(flagged.content_object)
if str(new_status) == str(FlaggedObject.FLAG_REJECTED):
send_support_ticket_to_zendesk(flagged.content_object)
elif str(new_status) == str(FlaggedObject.FLAG_ACCEPTED):
flagged.content_object.status = SupportTicket.STATUS_REJECTED
flagged.content_object.save(update_fields=["status"])

if flagged.reason == FlaggedObject.REASON_CONTENT_MODERATION:
question = flagged.content_object
question.moderation_timestamp = timezone.now()
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