This repository contains the enhanced version of the customer support ticket management system, enriched with an artificial intelligence feature for automatic ticket categorization. This complete solution is ready for production, with a robust, scalable and intelligent architecture.
Main improvements
New AI feature
• Automatic ticket categorization by Artificial Intelligence
• Analysis of the content of tickets to determine their category
• Intuitive interface to view and adjust predicted categories
• Statistics and dashboards on the accuracy of predictions
Enhanced security
• Secure secret management with HashiCorp Vault
• Comprehensive CSRF protection and advanced security middleware
• Enhanced JWT authentication with token rotation
• Automated security audit in CI/CD pipeline
Optimized scalability
• Cache distributed with Redis for frequently accessed sessions and data
• Complete containerized architecture (Docker/Kubernetes) for flexible deployment
• Database query optimization with strategic indexing
• Resilience mechanisms (Circuit Breaker, retry patterns) for increased robustness
Improved user experience
• Real-time notifications with WebSockets for instant interaction
• Responsive interface optimized for all devices (desktop, tablet, mobile)
• Accessibility WCAG 2.1 AA for inclusive use
• Customizable themes (light/dark) and configurable dashboard
Quick start
See the documentation_technique.md file for detailed deployment and usage instructions, and documentation_ia_categorisation.md for AI feature specific configuration.