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churn-analysis

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Unlock actionable insights and boost customer retention with this Power BI project. Analyze and visualize risk factors to proactively prevent churn. ➡️

  • Updated Mar 14, 2024

Business Case Study to predict customer churn rate based on Artificial Neural Network (ANN), with TensorFlow and Keras in Python. This is a customer churn analysis that contains training, testing, and evaluation of an ANN model. (Includes: Case Study Paper, Code)

  • Updated May 4, 2021
  • Python

This project aims to conduct an analysis of costumers behavior and perception of the brand, by implementing different marketing analytics techniques and methods: RFM (recency, frequency, monetary) model, churn classification, MBA (market basket analysis) and sentiment analysis.

  • Updated May 7, 2024
  • Jupyter Notebook

Unified ML platform serving two production risk models behind one API, fraud detection using a Logistic Regression pipeline at 92.4 percent accuracy and 0.90 F1, and churn prediction using a five-estimator hard-voting ensemble at 85.6 percent accuracy, with SMOTE balancing, sub-0.5 second inference, and CI-enforced 90 percent test coverage.

  • Updated Aug 5, 2026
  • Jupyter Notebook

Banks lose customers silently. Without a model, the retention team has no idea who is about to leave until it is too late. Goal: flag at-risk customers early enough to act. Built a full ML pipeline on 10K customers. Result: 83% Recall, meaning 8 out of 10 churners identified before they leave, giving the retention team an actionable list.

  • Updated Aug 21, 2026
  • Jupyter Notebook

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