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swapnildunung / dispatch-count-reduction-six-sigma

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Six Sigma Green Belt project using the DMAIC methodology to reduce unnecessary technician dispatches, improve remote resolution effectiveness and increase first-call resolution through data-driven process improvement.

six-sigma continuous-improvement quality-management control-chart fishbone-diagram technical-support root-cause-analysis process-improvement pareto-analysis sipoc dmaic lean-six-sigma dispatch-optimization five-whys green-belt first-call-resolution
  • Updated Jun 29, 2026

swapnildunung / handling-time-optimization-six-sigma

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Six Sigma Yellow Belt project applying the DMAIC methodology to optimize customer interaction handling time by eliminating process inefficiencies, standardizing workflows and improving operational efficiency.

six-sigma continuous-improvement quality-management control-chart fishbone-diagram root-cause-analysis process-improvement pareto-analysis sipoc dmaic lean-six-sigma operational-efficiency workflow-optimization five-whys yellow-belt handling-time
  • Updated Jun 30, 2026

tertiarycourses / TGS-2023036653-Generative-AI-for-Problem-Solving

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WSQ - Generative AI for Problem Solving (TGS-2023036653) — 2-day SkillsFuture-funded courseware: 160-slide deck, Lesson Plan, Learner Guide and 10 real-life case-study activities with GenAI prompts and problem-solving ed-tools.

training singapore problem-solving courseware pareto wsq fishbone-diagram skillsfuture root-cause-analysis systems-thinking generative-ai five-whys
  • Updated Aug 16, 2026
  • Python

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