A Neural Topic Method Using a Large-Language-Model-in-the-Loop for Business Research
Authors:
Stephan Ludwig,
Peter J. Danaher,
Xiaohao Yang
Abstract:
The growing use of unstructured text in business research makes topic modeling a central tool for constructing explanatory variables from reviews, social media, and open-ended survey responses, yet existing approaches function poorly as measurement instruments. Prior work shows that textual content predicts outcomes such as sales, satisfaction, and firm performance, but probabilistic models often…
▽ More
The growing use of unstructured text in business research makes topic modeling a central tool for constructing explanatory variables from reviews, social media, and open-ended survey responses, yet existing approaches function poorly as measurement instruments. Prior work shows that textual content predicts outcomes such as sales, satisfaction, and firm performance, but probabilistic models often generate conceptually diffuse topics, neural topic models are difficult to interpret in theory-driven settings, and large language model approaches lack standardization, stability, and alignment with document-level representations. We introduce LX Topic, a neural topic method that conceptualizes topics as latent linguistic constructs and produces calibrated document-level topic proportions for empirical analysis. LX Topic builds on FASTopic to ensure strong document representativeness and integrates large language model refinement at the topic-word level using alignment and confidence-weighting mechanisms that enhance semantic coherence without distorting document-topic distributions. Evaluations on large-scale Amazon and Yelp review datasets demonstrate that LX Topic achieves the highest overall topic quality relative to leading models while preserving clustering and classification performance. By unifying topic discovery, refinement, and standardized output in a web-based system, LX Topic establishes topic modeling as a reproducible, interpretable, and measurement-oriented instrument for marketing research and practice.
△ Less
Submitted 3 March, 2026;
originally announced March 2026.
Extracting Consumer Insight from Text: A Large Language Model Approach to Emotion and Evaluation Measurement
Authors:
Stephan Ludwig,
Peter J. Danaher,
Xiaohao Yang,
Yu-Ting Lin,
Ehsan Abedin,
Dhruv Grewal,
Lan Du
Abstract:
Accurately measuring consumer emotions and evaluations from unstructured text remains a core challenge for marketing research and practice. This study introduces the Linguistic eXtractor (LX), a fine-tuned, large language model trained on consumer-authored text that also has been labeled with consumers' self-reported ratings of 16 consumption-related emotions and four evaluation constructs: trust,…
▽ More
Accurately measuring consumer emotions and evaluations from unstructured text remains a core challenge for marketing research and practice. This study introduces the Linguistic eXtractor (LX), a fine-tuned, large language model trained on consumer-authored text that also has been labeled with consumers' self-reported ratings of 16 consumption-related emotions and four evaluation constructs: trust, commitment, recommendation, and sentiment. LX consistently outperforms leading models, including GPT-4 Turbo, RoBERTa, and DeepSeek, achieving 81% macro-F1 accuracy on open-ended survey responses and greater than 95% accuracy on third-party-annotated Amazon and Yelp reviews. An application of LX to online retail data, using seemingly unrelated regression, affirms that review-expressed emotions predict product ratings, which in turn predict purchase behavior. Most emotional effects are mediated by product ratings, though some emotions, such as discontent and peacefulness, influence purchase directly, indicating that emotional tone provides meaningful signals beyond star ratings. To support its use, a no-code, cost-free, LX web application is available, enabling scalable analyses of consumer-authored text. In establishing a new methodological foundation for consumer perception measurement, this research demonstrates new methods for leveraging large language models to advance marketing research and practice, thereby achieving validated detection of marketing constructs from consumer data.
△ Less
Submitted 16 February, 2026;
originally announced February 2026.