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Generative AI in Live Operations: Evidence of Productivity Gains in Cybersecurity and Endpoint Management
Authors:
James Bono,
Justin Grana,
Kleanthis Karakolios,
Pruthvi Hanumanthapura Ramakrishna,
Ankit Srivastava
Abstract:
We measure the association between generative AI (GAI) tool adoption and four metrics spanning security operations, information protection, and endpoint management: 1) number of security alerts per incident, 2) probability of security incident reopenings, 3) time to classify a data loss prevention alert, and 4) time to resolve device policy conflicts. We find that GAI is associated with robust and…
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We measure the association between generative AI (GAI) tool adoption and four metrics spanning security operations, information protection, and endpoint management: 1) number of security alerts per incident, 2) probability of security incident reopenings, 3) time to classify a data loss prevention alert, and 4) time to resolve device policy conflicts. We find that GAI is associated with robust and statistically and practically significant improvements in the four metrics. Although unobserved confounders inhibit causal identification, these results are among the first to use observational data from live operations to investigate the relationship between GAI adoption and security operations, data loss prevention, and device policy management.
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Submitted 8 April, 2025;
originally announced April 2025.
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Generative AI and Security Operations Center Productivity: Evidence from Live Operations
Authors:
James Bono,
Justin Grana,
Alec Xu
Abstract:
We measure the association between generative AI (GAI) tool adoption and security operations center productivity. We find that GAI adoption is associated with a 30.13% reduction in security incident mean time to resolution. This result is robust to several modeling decisions. While unobserved confounders inhibit causal identification, this result is among the first to use observational data from l…
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We measure the association between generative AI (GAI) tool adoption and security operations center productivity. We find that GAI adoption is associated with a 30.13% reduction in security incident mean time to resolution. This result is robust to several modeling decisions. While unobserved confounders inhibit causal identification, this result is among the first to use observational data from live operations to investigate the relationship between GAI adoption and security worker productivity.
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Submitted 13 November, 2024; v1 submitted 5 November, 2024;
originally announced November 2024.
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Uncertainty Quantification for Local Model Explanations Without Model Access
Authors:
Surin Ahn,
Justin Grana,
Yafet Tamene,
Kristian Holsheimer
Abstract:
We present a model-agnostic algorithm for generating post-hoc explanations and uncertainty intervals for a machine learning model when only a static sample of inputs and outputs from the model is available, rather than direct access to the model itself. This situation may arise when model evaluations are expensive; when privacy, security and bandwidth constraints are imposed; or when there is a ne…
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We present a model-agnostic algorithm for generating post-hoc explanations and uncertainty intervals for a machine learning model when only a static sample of inputs and outputs from the model is available, rather than direct access to the model itself. This situation may arise when model evaluations are expensive; when privacy, security and bandwidth constraints are imposed; or when there is a need for real-time, on-device explanations. Our algorithm uses a bootstrapping approach to quantify the uncertainty that inevitably arises when generating explanations from a finite sample of model queries. Through a simulation study, we show that the uncertainty intervals generated by our algorithm exhibit a favorable trade-off between interval width and coverage probability compared to the naive confidence intervals from classical regression analysis as well as current Bayesian approaches for quantifying explanation uncertainty. We further demonstrate the capabilities of our method by applying it to black-box models, including a deep neural network, trained on three real-world datasets.
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Submitted 24 June, 2023; v1 submitted 13 January, 2023;
originally announced January 2023.
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Content Filtering with Inattentive Information Consumers
Authors:
Ian Ball,
James Bono,
Justin Grana,
Nicole Immorlica,
Brendan Lucier,
Aleksandrs Slivkins
Abstract:
We develop a model of content filtering as a game between the filter and the content consumer, where the latter incurs information costs for examining the content. Motivating examples include censoring misinformation, spam/phish filtering, and recommender systems. When the attacker is exogenous, we show that improving the filter's quality is weakly Pareto improving, but has no impact on equilibriu…
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We develop a model of content filtering as a game between the filter and the content consumer, where the latter incurs information costs for examining the content. Motivating examples include censoring misinformation, spam/phish filtering, and recommender systems. When the attacker is exogenous, we show that improving the filter's quality is weakly Pareto improving, but has no impact on equilibrium payoffs until the filter becomes sufficiently accurate. Further, if the filter does not internalize the information costs, its lack of commitment power may render it useless and lead to inefficient outcomes. When the attacker is also strategic, improvements to filter quality may sometimes decrease equilibrium payoffs.
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Submitted 20 December, 2023; v1 submitted 27 May, 2022;
originally announced May 2022.
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Policy-focused Agent-based Modeling using RL Behavioral Models
Authors:
Osonde A. Osoba,
Raffaele Vardavas,
Justin Grana,
Rushil Zutshi,
Amber Jaycocks
Abstract:
Agent-based Models (ABMs) are valuable tools for policy analysis. ABMs help analysts explore the emergent consequences of policy interventions in multi-agent decision-making settings. But the validity of inferences drawn from ABM explorations depends on the quality of the ABM agents' behavioral models. Standard specifications of agent behavioral models rely either on heuristic decision-making rule…
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Agent-based Models (ABMs) are valuable tools for policy analysis. ABMs help analysts explore the emergent consequences of policy interventions in multi-agent decision-making settings. But the validity of inferences drawn from ABM explorations depends on the quality of the ABM agents' behavioral models. Standard specifications of agent behavioral models rely either on heuristic decision-making rules or on regressions trained on past data. Both prior specification modes have limitations. This paper examines the value of reinforcement learning (RL) models as adaptive, high-performing, and behaviorally-valid models of agent decision-making in ABMs. We test the hypothesis that RL agents are effective as utility-maximizing agents in policy ABMs. We also address the problem of adapting RL algorithms to handle multi-agency in games by adapting and extending methods from recent literature. We evaluate the performance of such RL-based ABM agents via experiments on two policy-relevant ABMs: a minority game ABM, and an ABM of Influenza Transmission. We run some analytic experiments on our AI-equipped ABMs e.g. explorations of the effects of behavioral heterogeneity in a population and the emergence of synchronization in a population. The experiments show that RL behavioral models are effective at producing reward-seeking or reward-maximizing behaviors in ABM agents. Furthermore, RL behavioral models can learn to outperform the default adaptive behavioral models in the two ABMs examined.
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Submitted 5 November, 2020; v1 submitted 9 June, 2020;
originally announced June 2020.
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Perturbing Inputs to Prevent Model Stealing
Authors:
Justin Grana
Abstract:
We show how perturbing inputs to machine learning services (ML-service) deployed in the cloud can protect against model stealing attacks. In our formulation, there is an ML-service that receives inputs from users and returns the output of the model. There is an attacker that is interested in learning the parameters of the ML-service. We use the linear and logistic regression models to illustrate h…
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We show how perturbing inputs to machine learning services (ML-service) deployed in the cloud can protect against model stealing attacks. In our formulation, there is an ML-service that receives inputs from users and returns the output of the model. There is an attacker that is interested in learning the parameters of the ML-service. We use the linear and logistic regression models to illustrate how strategically adding noise to the inputs fundamentally alters the attacker's estimation problem. We show that even with infinite samples, the attacker would not be able to recover the true model parameters. We focus on characterizing the trade-off between the error in the attacker's estimate of the parameters with the error in the ML-service's output.
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Submitted 12 May, 2020;
originally announced May 2020.
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Deep Reinforcement Learning for Event-Driven Multi-Agent Decision Processes
Authors:
Kunal Menda,
Yi-Chun Chen,
Justin Grana,
James W. Bono,
Brendan D. Tracey,
Mykel J. Kochenderfer,
David Wolpert
Abstract:
The incorporation of macro-actions (temporally extended actions) into multi-agent decision problems has the potential to address the curse of dimensionality associated with such decision problems. Since macro-actions last for stochastic durations, multiple agents executing decentralized policies in cooperative environments must act asynchronously. We present an algorithm that modifies generalized…
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The incorporation of macro-actions (temporally extended actions) into multi-agent decision problems has the potential to address the curse of dimensionality associated with such decision problems. Since macro-actions last for stochastic durations, multiple agents executing decentralized policies in cooperative environments must act asynchronously. We present an algorithm that modifies generalized advantage estimation for temporally extended actions, allowing a state-of-the-art policy optimization algorithm to optimize policies in Dec-POMDPs in which agents act asynchronously. We show that our algorithm is capable of learning optimal policies in two cooperative domains, one involving real-time bus holding control and one involving wildfire fighting with unmanned aircraft. Our algorithm works by framing problems as "event-driven decision processes," which are scenarios in which the sequence and timing of actions and events are random and governed by an underlying stochastic process. In addition to optimizing policies with continuous state and action spaces, our algorithm also facilitates the use of event-driven simulators, which do not require time to be discretized into time-steps. We demonstrate the benefit of using event-driven simulation in the context of multiple agents taking asynchronous actions. We show that fixed time-step simulation risks obfuscating the sequence in which closely separated events occur, adversely affecting the policies learned. In addition, we show that arbitrarily shrinking the time-step scales poorly with the number of agents.
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Submitted 29 May, 2019; v1 submitted 19 September, 2017;
originally announced September 2017.
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On the records
Authors:
Andrew Berdahl,
Uttam Bhat,
Vanessa Ferdinand,
Joshua Garland,
Keyan Ghazi-Zahedi,
Justin Grana,
Joshua A. Grochow,
Elizabeth Hobson,
Yoav Kallus,
Christopher P. Kempes,
Artemy Kolchinsky,
Daniel B. Larremore,
Eric Libby,
Eleanor A. Power,
Brendan D. Tracey
Abstract:
World record setting has long attracted public interest and scientific investigation. Extremal records summarize the limits of the space explored by a process, and the historical progression of a record sheds light on the underlying dynamics of the process. Existing analyses of prediction, statistical properties, and ultimate limits of record progressions have focused on particular domains. Howeve…
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World record setting has long attracted public interest and scientific investigation. Extremal records summarize the limits of the space explored by a process, and the historical progression of a record sheds light on the underlying dynamics of the process. Existing analyses of prediction, statistical properties, and ultimate limits of record progressions have focused on particular domains. However, a broad perspective on how record progressions vary across different spheres of activity needs further development. Here we employ cross-cutting metrics to compare records across a variety of domains, including sports, games, biological evolution, and technological development. We find that these domains exhibit characteristic statistical signatures in terms of rates of improvement, "burstiness" of record-breaking time series, and the acceleration of the record breaking process. Specifically, sports and games exhibit the slowest rate of improvement and a wide range of rates of "burstiness." Technology improves at a much faster rate and, unlike other domains, tends to show acceleration in records. Many biological and technological processes are characterized by constant rates of improvement, showing less burstiness than sports and games. It is important to understand how these statistical properties of record progression emerge from the underlying dynamics. Towards this end, we conduct a detailed analysis of a particular record-setting event: elite marathon running. In this domain, we find that studying record-setting data alone can obscure many of the structural properties of the underlying process. The marathon study also illustrates how some of the standard statistical assumptions underlying record progression models may be inappropriate or commonly violated in real-world datasets.
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Submitted 15 May, 2017; v1 submitted 11 May, 2017;
originally announced May 2017.
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Modeling Social Organizations as Communication Networks
Authors:
David Wolpert,
Justin Grana,
Brendan Tracey,
Tim Kohler,
Artemy Kolchinsky
Abstract:
We identify the "organization" of a human social group as the communication network(s) within that group. We then introduce three theoretical approaches to analyzing what determines the structures of human organizations. All three approaches adopt a group-selection perspective, so that the group's network structure is (approximately) optimal, given the information-processing limitations of agents…
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We identify the "organization" of a human social group as the communication network(s) within that group. We then introduce three theoretical approaches to analyzing what determines the structures of human organizations. All three approaches adopt a group-selection perspective, so that the group's network structure is (approximately) optimal, given the information-processing limitations of agents within the social group, and the exogenous welfare function of the overall group. In the first approach we use a new sub-field of telecommunications theory called network coding, and focus on a welfare function that involves the ability of the organization to convey information among the agents. In the second approach we focus on a scenario where agents within the organization must allocate their future communication resources when the state of the future environment is uncertain. We show how this formulation can be solved with a linear program. In the third approach, we introduce an information synthesis problem in which agents within an organization receive information from various sources and must decide how to transform such information and transmit the results to other agents in the organization. We propose leveraging the computational power of neural networks to solve such problems. These three approaches formalize and synthesize work in fields including anthropology, archeology, economics and psychology that deal with organization structure, theory of the firm, span of control and cognitive limits on communication.
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Submitted 14 February, 2017;
originally announced February 2017.
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A Likelihood Ratio Detector for Identifying Within-Perimeter Computer Network Attacks
Authors:
Justin Grana,
David Wolpert,
Joshua Neil,
Dongping Xie,
Tanmoy Bhattacharya,
Russel Bent
Abstract:
The rapid detection of attackers within firewalls of enterprise computer net- works is of paramount importance. Anomaly detectors address this problem by quantifying deviations from baseline statistical models of normal network behav- ior and signaling an intrusion when the observed data deviates significantly from the baseline model. However, many anomaly detectors do not take into account plausi…
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The rapid detection of attackers within firewalls of enterprise computer net- works is of paramount importance. Anomaly detectors address this problem by quantifying deviations from baseline statistical models of normal network behav- ior and signaling an intrusion when the observed data deviates significantly from the baseline model. However, many anomaly detectors do not take into account plausible attacker behavior. As a result, anomaly detectors are prone to a large number of false positives due to unusual but benign activity. This paper first in- troduces a stochastic model of attacker behavior which is motivated by real world attacker traversal. Then, we develop a likelihood ratio detector that compares the probability of observed network behavior under normal conditions against the case when an attacker has possibly compromised a subset of hosts within the network. Since the likelihood ratio detector requires integrating over the time each host be- comes compromised, we illustrate how to use Monte Carlo methods to compute the requisite integral. We then present Receiver Operating Characteristic (ROC) curves for various network parameterizations that show for any rate of true posi- tives, the rate of false positives for the likelihood ratio detector is no higher than that of a simple anomaly detector and is often lower. We conclude by demon- strating the superiority of the proposed likelihood ratio detector when the network topologies and parameterizations are extracted from real-world networks.
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Submitted 1 September, 2016;
originally announced September 2016.