489,344 questions with Microsoft 365 and Office-related tags

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7 answers

Cannot Send Mail error message of not a valid email address

I purchased my domain through Act Now Domains (who apparently has partnered with GoDaddy to support the accounts). A few years ago, they transferred the email functions to Microsoft. I am a sole proprietor business owner so I am both the Admin and the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-19T20:16:41.1+00:00
Cathy-0944 0 Reputation points
answered 2026-08-22T16:34:52.5666667+00:00
Cathy-0944 0 Reputation points
1 answer

Live Multilingual Captions for Education

I am an instructional technology coach at a local high school. A couple of years ago, I learned about PowerPoint Live and it was revolutionary in supporting English Language Learners! Teachers could lecture in English and the students who needed the…

Microsoft 365 and Office | PowerPoint | For education | Windows
asked 2026-08-18T07:49:20.62+00:00
Coach Lisa 0 Reputation points
commented 2026-08-22T16:32:41.79+00:00
Killian N 3,310 Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Unable to create lines after a paragraph in a Microsoft 365 word document

These are not working: || || 1.     Enter three – 2.     Press the ENTER key, || || 1.     Enter three = 2.     Press the ENTER key || || 1.     Enter three # 2.     Press the ENTER key || || 1.     Enter three ~ 2.     Press the ENTER key.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-22T09:57:30.62+00:00
Bob Schild 216 Reputation points
accepted 2026-08-22T16:28:20+00:00
Bob Schild 216 Reputation points
2 answers

In files on the iPad Air 13, we open Excel to update data and information, but after opening in seconds it freezes the entire screen and we are prevented from editing them. Before, we used Excel normally, editing and updating information without problems.

In files on the iPad Air 13, we open Excel to update data and information, but after opening it in seconds it freezes the entire screen and we are prevented from editing them. Before, we used Excel normally, editing and updating information without…

Microsoft 365 and Office | Excel | For education | iOS
asked 2026-08-21T09:50:05.6666667+00:00
Elaina 0 Reputation points
commented 2026-08-22T16:26:04.48+00:00
Killian N 3,310 Reputation points Independent Advisor
2 answers

How to claim student bundle?

How do I claim my student bundle after I have already set up my new PC? I didn't realize I needed it to be set up under my school email to redeem to offer? What do I need to change to make this happen?

Microsoft 365 and Office | Other
asked 2026-08-20T17:21:08.2766667+00:00
Graham Safford 0 Reputation points
commented 2026-08-22T16:19:16.79+00:00
Graham Safford 0 Reputation points
1 answer

Tenant Deauthenticated - Need to get it Re-authenticated

My primary Azure tenant was deauthenticated (Error: AADSTS5000225) for inactivity. I was actively using this tenant and it had frequent sign ins. My guess is that billing had been stale. I need to get the tenant reauthenticated so I can sign in and make…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-18T17:47:54.3033333+00:00
Adam 0 Reputation points
answered 2026-08-22T16:10:21.5566667+00:00
Jayden-P 1,840 Reputation points Independent Advisor
4 answers

Microsoft Home Not Working Because of Forced Attempt at 365

I purchased a lifetime license for Microsoft Home in 2023 and as of today I cannot access any of my ALREADY PAID FOR services because the apps are continuously attempting to make me subscribe to Microsoft 365. I do not want a new service. I do not want…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-08-22T06:14:57.85+00:00
Allison Rowe 0 Reputation points
commented 2026-08-22T16:05:38.79+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer

New Microsoft 365 Business Basic trial tenant blocked with AADSTS5000228 — sole Global Administrator locked out

I created a new Microsoft 365 Business Basic (Trial) subscription for my company about a week ago. The tenant was created but never finished provisioning, and it is now completely inaccessible. I am the sole Global Administrator. When I sign in with the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-21T15:23:38.76+00:00
Ahmed Yehia 0 Reputation points
answered 2026-08-22T16:04:51.7366667+00:00
Killian N 3,310 Reputation points Independent Advisor
1 answer

Claiming student bundle with PC

I thought this computer came with a student bundle. Attached my home email to the computer. Then i signed in with my student .edu email. And i have seen no way to claim the controller

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-22T06:26:29.9466667+00:00
Jack Deboer 0 Reputation points
answered 2026-08-22T16:04:07.2933333+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
2 answers

selecting a group of words to copy

I have always been able to select a group of words to copy and paste by clicking the touch pad and dragging the cursor over the words to highlight them. I'm suddenly unable to do this and can't copy a group of words to another document. Does this have to…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-08-22T14:40:11.84+00:00
BETHANY M HAYS HAYS 0 Reputation points
answered 2026-08-22T15:56:37.3266667+00:00
Bob Jones AKA CyberTaz MVP 437.5K Reputation points
2 answers

Word is force closing

How do I fix this? My Word app is suddenly not working.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-08-22T15:51:03.14+00:00
Shela H 0 Reputation points
answered 2026-08-22T15:54:35.25+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer

Global Admin Locked Out Due to MFA Loop

I am writing to report a critical issue. I am the Global Administrator for my organization’s Microsoft 365 tenant, but I am completely locked out of my account due to an MFA (Multi-Factor Authentication) loop. When I try to log in to my work account .I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-21T04:06:29.34+00:00
Shiraz Bashir 0 Reputation points
answered 2026-08-22T15:53:09.7+00:00
Ryan-N 15,040 Reputation points Microsoft External Staff Moderator
1 answer

How to fix non commercial use.

In the morning I can open microsoft word, but in the afternoon suddenly appear notification abuot non commercial use. I just a week using new laptop. From the vendor, they say that I have a office 365 for a year and office 2024. But now I can use both of…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-22T10:43:35.7366667+00:00
Nugroho S. Wijoyo 0 Reputation points
answered 2026-08-22T15:52:26.12+00:00
Stefan Blom 349.1K Reputation points MVP Volunteer Moderator
1 answer

Only Global Administrator locked out – Microsoft Authenticator MFA loop – Tenant Recovery required

Hello, I am completely locked out of my company's Microsoft 365 tenant. I am the only Global Administrator. I know my password, but I am stuck in a Microsoft Authenticator MFA loop. I cannot complete the authentication and there is no other Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-22T09:00:22.5866667+00:00
MORGANE GRENET 0 Reputation points
answered 2026-08-22T15:43:51.3666667+00:00
Killian N 3,310 Reputation points Independent Advisor
1 answer

Tenant lockout — sole Global Admin, no MFA backup method, cannot reach live support

I am the sole Global Administrator of a Microsoft 365 tenant and am completely locked out due to lost access to Microsoft Authenticator. Situation: Tenant domain: [Moderator note: personal identifiable Information removed] Admin account: [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-21T15:10:08.02+00:00
Alison Johnson 0 Reputation points
answered 2026-08-22T15:43:29.1566667+00:00
Jayden-P 1,840 Reputation points Independent Advisor
2 answers

How to delete Microsoft Loop workspace?

In the official documentation, the guide says: To delete a workspace, go to loop.cloud.microsoft and select Grid view . But, I don't see any Grid view button on my web appplication. So, how to delete workspace then?

Microsoft 365 and Office | Loop | For business
Microsoft 365 and Office | Loop | For business

A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

452 questions
asked 2026-08-21T16:11:56.51+00:00
Stéphane Este-Gracias 0 Reputation points
commented 2026-08-22T15:41:21.6766667+00:00
Jayden-P 1,840 Reputation points Independent Advisor
1 answer

Sole Global Administrator Locked Out Due to Lost MFA Access

Hello, I am the only Global Administrator of a Microsoft 365 tenant and I am currently locked out because my Microsoft Authenticator MFA registration no longer works after moving/restoring the Authenticator app. I know the username and password, but I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-22T10:59:00.3866667+00:00
Arif B 0 Reputation points
answered 2026-08-22T15:38:13.3766667+00:00
Ryan-N 15,040 Reputation points Microsoft External Staff Moderator
2 answers

MSOffice OneNote for Mac: change checkbox back to a box

The checkbox in OneNote was visually changed in an update to a round dot (radio button). I hate this. I want a checkbox to look like a checkbox: it looks like a box waiting to be checked to show completion. The radio button looks like a fancy bullet…

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-05-06T17:51:05.2566667+00:00
Bill Lake 5 Reputation points
commented 2026-08-22T15:37:59.0033333+00:00
Ray 0 Reputation points
1 answer

Microsoft still billing me for closed business account

My closed business account is so old, I don't have the password to access it, and despite endless communication, Microsoft can't help me. They've been billing me for years, and now that I've stopped payment, they're threatening to cut off my service. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-22T09:40:18.0433333+00:00
peter liney 20 Reputation points
answered 2026-08-22T15:32:27.6333333+00:00
Jayden-P 1,840 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out after losing Authenticator device – MFA recovery required

I am the sole Global Administrator of a Microsoft Entra tenant. My previous mobile phone containing the Microsoft Authenticator registration is permanently unavailable. I have a new phone, but the old Authenticator registration was not transferred. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-22T12:46:14.26+00:00
Bassam Zaher 0 Reputation points
answered 2026-08-22T15:25:42.9333333+00:00
Jayden-P 1,840 Reputation points Independent Advisor