RETURNS, EXCHANGES & WARRANTY POLICY
PUNKYOUTH is committed to providing high-quality products and clear after-sales support. This policy explains our voluntary returns, exchanges and warranty process.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Eligible returns and exchanges within 90 days.
Dedicated return and warranty rules apply.
Written approval is required before arranging shipment.
90-Day Returns & Exchanges
Except for 925 sterling silver items and any other exclusions stated on the relevant product page, eligible items may be returned or exchanged within 90 days of delivery.
For returns made under our voluntary 90-day policy, the item must be unused, unworn and returned in its original condition with all tags and accessories included. Items showing wear, alteration, misuse or customer-caused damage may not qualify.
These conditions do not limit any mandatory cancellation or return rights available under applicable law.
925 Sterling Silver Returns & Warranty
This policy applies specifically to items identified as 925 sterling silver on the product page.
Change-of-Mind Returns & Exchanges
Except where applicable law requires otherwise, 925 sterling silver items are not eligible under PUNKYOUTH’s voluntary change-of-mind return or exchange policy.
Complimentary 1-Year Warranty
Where stated on the product page, the item includes a complimentary 1-year commercial warranty.
This warranty is provided in addition to, and does not replace or reduce, any mandatory consumer rights or legal guarantees.
Quality Issues or Shipping Damage
If your item is faulty, arrives damaged or is not as described, please contact Customer Care as soon as possible.
What to Provide
- Your order number.
- A brief description of the issue.
- Clear photos of the full item.
- Close-up photos of the affected area.
- A short video showing the issue, where it can reasonably be recorded.
- Your country and postcode.
What Happens Next
After reviewing the evidence, PUNKYOUTH will confirm the available resolution and whether the item needs to be returned for assessment or to complete the agreed resolution.
Please do not return the item or arrange any shipping before receiving our written instructions.
If a return is required, we will provide the approved shipping method, return reference and warehouse address by email.
- A replacement at no additional cost.
- A refund to the original payment method.
- Another remedy required under applicable consumer law.
How to Request a Return or Exchange
- Contact Customer Care at service@punkyouth.com.
- Include your order number, the relevant item or SKU and the reason for your request.
- For a quality issue, include the required photos, video, country and postcode.
- Wait for our written approval and instructions before arranging any return shipment.
Packaging Requirements
All approved returns must be packaged securely using the original packaging, where reasonably available, or similar protective materials to prevent damage during transit.
Returns made under our voluntary 90-day policy must also meet the unused, unworn and original-condition requirements stated above.
Return Shipping Costs
For an eligible change-of-mind return on a standard, non-925-sterling-silver item, PUNKYOUTH covers one approved standard tracked return shipment under this voluntary 90-day policy.
For an eligible exchange, PUNKYOUTH also covers standard replacement shipping.
For a confirmed quality issue, PUNKYOUTH covers approved standard tracked return postage when a return is required and standard replacement shipping when a replacement is provided.
Express shipping, COD and other premium services must not be used unless approved by PUNKYOUTH in writing.
Return Authorization & Address
Do not return an item before receiving written authorization from Customer Care.
If a return is required, we will send you the approved return method, return reference and warehouse address by email.
Returns sent without authorization may be delayed. If an unapproved premium service is used, reimbursement may be limited to the reasonable cost of standard tracked postage, except where applicable law requires otherwise.
Refunds
Once a returned item has been received and inspected, we will email you to confirm whether the refund has been approved.
Approved refunds are issued to the original payment method.
- Credit or debit card refunds are normally initiated within 7 business days after approval.
- PayPal refunds are normally initiated within 3 business days after approval.
Your bank, card issuer or payment provider may require additional processing time. Any shorter or different deadline required by applicable law will apply.
Refund Amounts
- Promotions and discounts: The refund is based on the amount actually paid for the returned item, as shown in your order summary.
- Original shipping fees: Original outbound shipping fees are not refundable unless the order is cancelled before dispatch, the return results from a confirmed quality issue, or applicable law requires otherwise.
- Discounts, points and vouchers: Promotional discounts, points and vouchers are generally single-use and will not be reinstated unless the promotion terms or applicable law require otherwise.
Late or Missing Refunds
- Check your bank or PayPal account again.
- Contact your card issuer or payment provider, as posting times may vary.
- Contact your bank, as additional processing time may apply.
- If the refund is still missing, contact service@punkyouth.com.