Replexica Inc. (Lingo.dev) ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (lingo.dev) or use our AI localization platform and services (collectively, the "Services"), and tell you about your privacy rights and how the law protects you.
We collect and process the following categories of personal data:
- Full name
- Email address
- Company name
- Account credentials
- Service usage statistics
- Feature interaction data
- Performance metrics
- Error logs
- IP address
- Browser type and version
- Operating system
- Device information
- Access timestamps
- Content submitted for translation
- Translation context
- Project metadata
We do not access or store:
- Source code not explicitly marked for translation
Content submitted for translation may contain personal data. Such data is processed solely for the purpose of providing translation services and is subject to the retention periods described in Section 4.3. AI model providers used for translation processing operate under agreements that prohibit training on customer data, with time-limited retention windows (default 30 days) for abuse monitoring.
We use your data for the following purposes:
- Account management
- Service delivery
- Technical support
- Feature optimization
- Service updates
- Security alerts
- Marketing communications (with consent)
- Support responses
- Performance monitoring
- Feature development
- Bug fixing
- User experience enhancement
- Analysis of anonymized, aggregated usage metrics for service improvement and research, provided such data cannot be used to identify you, your organization, or any individual
- Maintaining security
- Preventing fraud
- Meeting regulatory requirements
- Responding to legal requests
Our primary database is hosted in the European Union (Frankfurt) via Supabase. Application logic runs on Cloudflare's global edge network. Translation content is processed by third-party AI model providers, which may process data outside the EU (see Section 5.1).
We implement comprehensive security measures:
- End-to-end encryption for data in transit
- Regular security audits
- Access controls and authentication
- Automated threat detection
- Regular security training for employees
- Account data: Retained while account is active
- Usage data: 12 months
- Technical logs: 30 days
- Translation data: 30 days by default, or as specified in your service agreement
We share your data only with:
A current list of sub-processors is maintained in our Data Processing Agreement and at https://lingo.dev/security. Key sub-processors include providers for cloud infrastructure, database hosting, AI model processing, analytics, email delivery, and billing.
- Court orders
- Regulatory requirements
- Law enforcement requests
- Protection of legal rights
Under GDPR and CCPA, you have the following rights:
- Request a copy of your data
- View processing activities
- Obtain processing information
- Correct inaccurate data
- Delete your data
- Restrict processing
- Data portability
- Object to processing
Contact us at security@lingo.dev to:
- Submit rights requests
- Ask questions about your data
- Report privacy concerns
Response time: Within 30 days
We ensure appropriate safeguards for international data transfers through:
- Standard contractual clauses (SCCs)
- Adequacy decisions
- Data processing agreements
Our services are not intended for children under 13. We do not knowingly collect data from children.
We will notify you of material changes through:
- Email notifications
- Website announcements
- In-app notifications
Privacy inquiries: security@lingo.dev
Response time for privacy inquiries: 2 business days