Since launching our AI investigations and insights in a research preview, one thing has become clear: automated root cause analysis delivers a significant return on investment. Teams have confirmed that instant insights don’t just save a few minutes; they fundamentally shorten incident response cycles, free up valuable engineering hours, and reduce the business impact of downtime.
The preview successfully demonstrated this value, with 10 free AI sessions per month allowing teams to integrate AI into their workflows. Now, based on the success and maturity of the capabilities, we are proud to announce that Netdata’s AI investigations and insights are graduating from research preview to General Availability.
To ensure every team can continue to benefit from this technology, all qualifying Spaces (Free Trial, Business, and Homelab subscriptions) will still receive 10 free AI sessions per month for routine checks and initial investigations.
For teams who need to scale their response during critical incidents or perform deeper, more frequent analyses, we are now introducing AI Credits. This allows you to purchase on-demand access (in addition to your 10 complimentary monthly credits) to our full suite of AI capabilities, ensuring your team is never without its most powerful troubleshooting tool when it matters most.
AI Credits are an investment in your team’s most valuable resource: their time. They provide a cost-effective way to handle unpredictable incident loads, ensuring you can move from alert to resolution in minutes, not hours.
What You Can Do with Netdata AI
With AI Credits, your entire suite of generally available AI tools is now scalable.
AI Investigations (In-context Troubleshooting)
- Troubleshoot Alerts: Get an instant analysis of an alert’s history, correlated signals from across your infrastructure, and a clear root cause hypothesis with supporting evidence.
- Explain What Changed: Point the AI at a chart and ask “what changed here?” to get a timeline of the most significant metric deltas leading up to an anomaly.
- Generate Incident Summaries: Create concise, human-readable summaries perfect for pasting into Slack, Jira, or your incident management tool.
AI Insights (On-demand Reports)
- Generate Deep-Dive Reports: Run comprehensive analyses on anomalies, performance degradation, and infrastructure health.
- Create Executive Summaries: Produce reports with clear narratives and charts you can share with leadership, saving you from the usual screenshot marathon.
Each investigation, insights report or troubleshooting session you generate consumes 1 AI credit. No surprises, no guesswork.
How AI Credits Work
We kept it simple and transparent.
- One Run, One Credit: Each AI investigation or AI Insights report costs one credit. No surprises, no guesswork.
- Pooled for Your Team: Credits are tied to your Space, not individual users. They’re a shared resource for whoever is on-call or running an analysis.
You can track your remaining credits anytime in Settings → Usage & Billing → AI Credits.
Your Data Privacy and Security
- Your Metrics Stay on Your Nodes: Netdata’s distributed architecture means AI consumes scoped metadata and context, not your raw telemetry.
- No Training on Your Data: We do not, and will not, use your data to train AI models.
- Full Auditability: See exactly which investigation was run, when, and by whom directly within your Space settings.
Get Started in 60 Seconds
- Open an alert and click Ask AI, or head to the Insights tab.
- Your Space includes 10 free AI runs that reset every month, for you to use in case you run out of purchased credits.
- Need more? A Space administrator can go to Settings → Usage & Billing → AI Credits to top up instantly.
The Road Ahead: Proactive AI
This launch is just the beginning. AI Credits are the fuel for our next wave of innovation, which is focused on proactive and automated operations:
- Scheduled Reports & Auto-Investigations: Configure key insights reports, investigations and alerts to trigger an AI investigation automatically, so the report is ready when your team needs it. No more waiting.
- Richer Interaction & Deep-Dives: Deeper interactive capabilities to customize your generated reports and investigations.
- Tighter Workflow Integrations: Push AI insights directly into your ticketing systems, chat tools, and change management platforms.
As we ship these new capabilities, AI Credits will continue to work the same way: transparently, on-demand, and shared by your team.
Stop burning time on the first 80% of an investigation. Let your Co-SRE do the heavy lifting, and use AI Credits to keep your momentum, no matter what the day throws at you.