An integrated method based on hesitant fuzzy theory and RFM model to insurance customers' segmentation and lifetime value determination.

Chun Yan Haitang Sun Wei Liu 0051 Jin Chen An integrated method based on hesitant fuzzy theory and RFM model to insurance customers' segmentation and lifetime value determination. 159-169 2018 35 J. Intell. Fuzzy Syst. 1 https://doi.org/10.3233/JIFS-169577 db/journals/jifs/jifs35.html#YanSLC18