A Multi-Model Approach to English-Bangla Sentiment Classification of Government Mobile Banking App Reviews
Authors:
Md. Naim Molla,
Md Muhtasim Munif Fahim,
Md. Binyamin,
Md Jahid Hasan Imran,
Tonmoy Shil,
Nura Rayhan,
Md Rezaul Karim
Abstract:
For millions of users in developing economies who depend on mobile banking as their primary gateway to financial services, app quality directly shapes financial access. The study analyzed 5,652 Google Play reviews in English and Bangla (filtered from 11,414 raw reviews) for four Bangladeshi government banking apps. The authors used a hybrid labeling approach that combined use of the reviewer's sta…
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For millions of users in developing economies who depend on mobile banking as their primary gateway to financial services, app quality directly shapes financial access. The study analyzed 5,652 Google Play reviews in English and Bangla (filtered from 11,414 raw reviews) for four Bangladeshi government banking apps. The authors used a hybrid labeling approach that combined use of the reviewer's star rating for each review along with a separate independent XLM-RoBERTa classifier to produce moderate inter-method agreement (kappa = 0.459). Traditional models outperformed transformer-based ones: Random Forest produced the highest accuracy (0.815), while Linear SVM produced the highest weighted F1 score (0.804); both were higher than the performance of fine-tuned XLM-RoBERTa (0.793). McNemar's test confirmed that all classical models were significantly superior to the off-the-shelf XLM-RoBERTa (p < 0.05), while differences with the fine-tuned variant were not statistically significant. DeBERTa-v3 was applied to analyze the sentiment at the aspect level across the reviews for the four apps; the reviewers expressed their dissatisfaction primarily with the speed of transactions and with the poor design of interfaces; eJanata app received the worst ratings from the reviewers across all apps. Three policy recommendations are made based on these findings - remediation of app quality, trust-centred release management, and Bangla-first NLP adoption - to assist state-owned banks in moving towards improving their digital services through data-driven methods. Notably, a 16.1-percentage-point accuracy gap between Bangla and English text highlights the need for low-resource language model development.
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Submitted 17 March, 2026;
originally announced April 2026.
Green-NAS: A Global-Scale Multi-Objective Neural Architecture Search for Robust and Efficient Edge-Native Weather Forecasting
Authors:
Md Muhtasim Munif Fahim,
Soyda Humyra Yesmin,
Saiful Islam,
Md. Palash Bin Faruque,
Md. A. Salam,
Md. Mahfuz Uddin,
Samiul Islam,
Tofayel Ahmed,
Md. Binyamin,
Md. Rezaul Karim
Abstract:
We introduce Green-NAS, a multi-objective NAS (neural architecture search) framework designed for low-resource environments using weather forecasting as a case study. By adhering to 'Green AI' principles, the framework explicitly minimizes computational energy costs and carbon footprints, prioritizing sustainable deployment over raw computational scale. The Green-NAS architecture search method is…
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We introduce Green-NAS, a multi-objective NAS (neural architecture search) framework designed for low-resource environments using weather forecasting as a case study. By adhering to 'Green AI' principles, the framework explicitly minimizes computational energy costs and carbon footprints, prioritizing sustainable deployment over raw computational scale. The Green-NAS architecture search method is optimized for both model accuracy and efficiency to find lightweight models with high accuracy and very few model parameters; this is accomplished through an optimization process that simultaneously optimizes multiple objectives. Our best-performing model, Green-NAS-A, achieved an RMSE of 0.0988 (i.e., within 1.4% of our manually tuned baseline) using only 153k model parameters, which is 239 times fewer than other globally applied weather forecasting models, such as GraphCast. In addition, we also describe how the use of transfer learning will improve the weather forecasting accuracy by approximately 5.2%, in comparison to a naive approach of training a new model for each city, when there is limited historical weather data available for that city.
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Submitted 17 February, 2026; v1 submitted 30 January, 2026;
originally announced February 2026.