Request a price match

If you buy an item from the Google Store and then find it advertised for a lower price on the Google Store or with a selected retail partner, you may be eligible for a partial refund for the difference. All price-match requests must be made within your item's return period, exclusions apply.

Request a price match

1. Confirm eligibility: To make sure your purchase is eligible, review the conditions under the "Qualify for a price match" section below.
2. Gather required information: Find your Google Store order number and get a live, publicly accessible link to the product page that shows the lower price.
   • PDFs, screenshots, and individual price quotes aren't accepted.
3. Start your request: Request a partial refund if you find a better price.
4. Await review and confirmation: After you submit your request, a Google Store agent will verify the price and eligibility.
   • If your request is approved, a refund for the price difference will be issued to your original payment method. You can check your refund status at pay.google.com.

Qualify for a price match

The Google Store matches advertised online prices from selected retail partners, on the Google Store website, and at Google retail locations (where available). To find a selected retail partner, select your country or region in the Find a selected retail partner tool.

To be eligible, you must make your request within the item's standard or holiday return period.

All of these conditions apply:

• The selected retail partner must be located in the same country where you placed your Google Store order and the matching price in the same currency.
• The advertised price must be for the same model. Item color and memory must also be the same, if applicable.
• The advertised price must still be in effect when you request the adjustment. You must also have completed a valid purchase for the item on Google Store or at a Google retail location.
• If the item is out of stock at the selected retail partner, we can’t provide the price match.
• You must provide a live, publicly accessible link to the promo or web page that verifies the price. PDFs, screenshots, pictures, or individual price quotes aren't accepted.
• If a lower price is due to a promotion, you must meet all the eligibility requirements of that promotion’s terms and conditions. You can find Google Store promotion terms and conditions at the bottom of the Google Store page.
• For phones and other products with data plans, price match is available for unlocked models only. We can’t match the price for carrier models.
• If we detect suspicious or fraudulent activity, you may not get a price match.
• We won’t price match an item you’ve purchased from a third-party retailer. You’ll need to make any such request to the retailer, who will apply their own policy.
• The maximum price match refund is limited to the balance of the purchase price, after trade-in credit.
• Price match requests from users in India:
  • Must be submitted within 15 days of the item's delivery date.
  • Are only eligible for price reductions on Google Store. Any advertised prices from other third-party retailers aren't eligible for a price match.

Price match exclusions

• Contract mobile phones or financing deals.
• Third-party pre-order offers or third-party trade-in offers.
• Wholesale, members-only (excluding Amazon Prime deals), or educational pricing.
• Mail-in, printed coupon, gift card offers, or pricing errors.
• Product bundles, items at no charge, or bundled services or support.
• Clearance, open box, refurbished, or pre-owned items.
• Products shipped or sold by third-parties on a selected retail partner’s website.