Khoros Communities

In our organization, we utilize Khoros Communities, specifically for multiple clients who want a way to build a digital community among their customers. It has helped them bring people together, meet common goals, and resolve issues with clients as well as among themselves.

• Helped us keep a client on for another year.
• Cut down on hour overages for our team work-wise.

B2BSprout Suite and Sprout Social

Meltwater, guestXM

I'm responsible for 2 Khoros communities. I'm in a customer care department. Our main concern is the lack of echat among members and among the team. We also need a better integration on communuties of our members from Social Networks.

• The measurement of call avoidance is hard and not sure.
• The measurement of customer satisfaction through his "journey" when he reads or when he asks a question on the forum--> how to find the real vectors: time of responses, quality of response by a member, time of response by the brand, UX/UI of the community, efficiency of the search engine, quality and precision of the SEO?

Tribe Community Platform, inSided Social Business Platform, Hivebrite and Dimelo

Dimelo

Management of online communities, monitoring comments and streamlining processes

• Reduced leadtime to answer / escalate requests
• Facilitated the work of our digital team
• Gave a broader overview of online conversations

Khoros Social Media Management

We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand and the customers. We are implementing the Khoros communities as a place where the users can find quality information about our products, communicate with other users and also receive professional advise directly from the company employees.

• We were able to increase the awareness of the brand.

Google Analytics, Postman, Mailjet, from Pathwire

Khoros Community is where users can interact and share knowledge. which help in important business matters like less support costs Less and effort are generated when customers solve their own problems, the dedicated places, which raises lifetime value. The user can use community input in marketing and product development. Integrate with current systems to provide the effective customer service. Also it Increase consumer interaction across all platforms and manage your social media presence from a single platform.

The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.

• efficient scalabillty
• Brand trust
• Integration is good,

NodeBB and Jive

Jive, NodeBB, Khoros Care