Ecrion Is Part of MHC
Your CCM journey continues — stronger than ever. We’ve built on the foundation you trusted to deliver MHC NorthStar CCM, a more powerful, modern platform for automating every customer communication, end to end.
How We Joined the MHC Family
In June 2020, Ecrion joined the MHC family, working to help you meet the ever-evolving needs of your business. Now, Ecrion will officially be known as MHC. You’ll still have access to the same customer service that you love and the same creative solutions that support you, your customers, and your future—just under a unified brand. Want to learn more?
See how these changes are shaping MHC’s plan to bring better, bolder enterprise solutions to you.
Enter the New Customer Communications Era with MHC NorthStar CCM
We empower companies to establish genuine, one-on-one connections with their customers—with one purpose-built, modular platform, MHC NorthStar CCM. Document Automation, Customer Communication Management, and Customer Experience Automation solutions don’t just make for more seamless workflows for your team, they help you forge genuine connections with customers and maximize lifetime customer value.
Unleash the Power of Automated Customer Communications with MHC NorthStar CCM
Reach every customer, on every channel, with communications that feel personal at scale.
- Design beautiful, on-brand communications with an intuitive visual design tool.
- Deliver communications omnichannel – via email, SMS, print, and more — wherever your customers are.
- Automate workflows with real-time data for smarter, timely outreach.
Produce, manage, and distribute business-critical documents — without the manual effort.
- Build reusable templates for any document type, internal or customer-facing.
- Centralize all assets — templates, branding, images, and logos — in one repository.
- Auto-generate and deliver the right documents, exactly when they’re needed.
Turn every customer interaction into an opportunity to build lasting loyalty.
- Track the full customer journey and engage at the right moment — so no touchpoint goes to waste.
- Make smarter, data-backed decisions with a powerful analytics dashboard that gives you a clear view of what’s working.
- Deliver personalized, one-on-one experiences to every customer, automatically and at scale.
Rendering Documents Is Easy As Going from Point A to B
Developers know how to turn raw formats into results the business can actually use. MHC NorthStar CCM’s Developer Toolkit makes it easy to capture and transform any document or data input into clear, reliable output that drives consistency, clarity, and success.
Convert XML to PDF, Word and 20+ output formats using the world’s fastest XML to PDF software solution.
Use drag-and-drop operations to build document templates in a visual design environment.
Convert XSL FO to PDF, Word and 20+ output formats using MHC, the world’s fastest XSL-FO formatting engine.
See How MHC NorthStar CCM Has Helped Customers Achieve Success
CUSTOMER STORY
Manufacturing Company Essilor Increased Rendering and Printing Efficiency with MHC NorthStar CCM
Leading global lens manufacturer redeploys 12 of 14 resources and slashes infrastructure spend by 65% with MHC.
GUIDE
Customer Communication Management Buyer's Guide
Struggling with legacy CCM limitations? Download this guide to understand the essential capabilities you need to evaluate modern CCM solutions and keep pace with today’s growing expectations.
CUSTOMER STORY
Global IT Firm Scales the Document Automation Capabilities of Its Payment Platform
Find out how MHC has fueled a Global IT firm to scale the document automation capabilities of its payment platform.
CUSTOMER STORY
Financial Institutions Generate Payment-Related Regulatory Documents with Speed and Scale
Powered by MHC NorthStar CCM, global payments platform delivers compliance-ready documents in seconds—not hours.
CUSTOMER STORY
Optum Home & Community Streamlines Patient Communications
MHC NorthStar CCM enables faster rollout of health plan notices and patient communications—saving time, effort, and cost.
“ MHC has been a great partner in figuring those out to understand our business, to understand what we’re trying to accomplish, to understand the things that we are doing with the tool that again may not be in documentation, that may not be something that you all planned on. We found that MHC is part of our team. ”
~ Ryan Boyd– Senior Vice President, 2-COM
Trusted by leading companies
Partners and Integrations
“CCM Provider for Mid-Market Companies”
~Aspire
Fortune 100 Trust MHC
Integrations with Enterprise Systems
Pages Produced by CCM Customers Annually
of our customer base has been with us for 15+ years
What Our Customers Say about Us
” Excellent, responsive, prompt and accurate service.
We have done business with them for several years now through staff changes and software changes. MHC staff are always dependable, responsive, flexible within reason and helpful. “
” Unlock Your business potential with MHC Software
I love the outstanding customer service from MHC Software. We appreciate the support staff’s dedication to helping us find practical solutions, reacting promptly, and going above and beyond our expectations. “
” Excellent Customer Service
MHC provides amazing customer service and has solutions to meet all of our document needs. We have improved our employee experience by making more employee documents available in self-service portal. “
” Our messy compliance headaches vanished with MHC Software’s organized workflow
The audit trail every change in documents and viewing access is equally very comforting to our regulatory compliance requirements. “
” MHC finally untangled our complex regulatory reporting nightmares
I like the ease with which MHC helps us to generate contracts with new service providers. Intuitive dashboard can also help me view all the pending facilities work order approvals within a short time period across our different locations. “
” Effortlessly Tracks Documents, Clean Interface
I appreciate how MHC solves the problem of losing documents or having them scattered in different places by keeping everything in one place, making it easy to find and track what I need. (…) It is very user-friendly and doesn’t require me to be a technical expert to navigate it. “
” A solid boost to our process efficiency
The thing I like most about MHC is that it can be used in conjunction with tools that we use comfortably, primarily our ERP and document systems. (…) Document routing saves me loads of manual work due to the number of features. “
” Faster approvals every day
I like the way MHC manages the movement of documents. I am in it often and therefore the uniform frequency makes it all predictable. It also integrates well with our ERP, hence no possible stagnation of issues. These features, particularly those regarding routing and automated steps, maintain a reduced workload on my side. “
Recognized as a Leader by Industry Analysts
“ MHC is a cost-effective and flexible alternative to traditional, high-priced options, providing in-house services while also leveraging strategic partnerships for broader reach across 50 countries. ”
“ Overall, MHC’s platform offers a comprehensive approach to AP automation, empowering businesses to optimize workflows, strengthen financial controls, and gain valuable insights. ”
